CANCELLATION, REFUND & RETURN POLICY: 

 

Cancellation of Product:

Members may cancel their orders prior to the order reaching the "Quality Check" status.

Prepaid Orders:

Before Quality Check:

• Cancellations incur a 3% deduction of the invoice or order value (whichever is higher) for payment processing.
• An additional 9% cancellation fee applies.

After Quality Check

• Cancellations are allowed but will incur deductions for logistics fees (both forward and return shipping) and a restocking fee.

Cash on Delivery Orders

The Member has the sole discretion to cancel the order before it has been processed by the company and has reached the status "Quality Check".

Cash on Delivery Orders

• Cancellations after the "Quality Check" status or refusal of delivery will result in the loss of future cash on delivery privileges.

Non-Returnable Goods

• Orders containing non-returnable items cannot be canceled or returned once they reach "Quality Check," and no refunds will be issued.

Return Policy

 

Definition: A return involves sending back products purchased from Cutiglow.in.

 

Reasons for Return

• Products do not match the order.
• Products are near or past their expiry date (medicines with less than 3 months' shelf life are considered near expiry).
• Products were damaged during transit (do not accept products with tampered seals).

Return Request

 

Customers must raise a return request within 7 days of delivery by contacting customer care at cutiglowcare@gmail.com.

Requests made after 7 days may be canceled by Cutiglow.in.

 

Conditions for Return

• Returns are accepted only for unopened products in their original packaging with price tags, labels, barcodes, and invoices.
• Partially consumed products are not eligible for return.
• Return requests due to prescription changes are not accepted.
• The batch number on the returned product must match that on the invoice.

Return Process

 

Initiation: Contact cutiglowcare@gmail.com for return initiation from 8 AM to 8 PM, Monday to Sunday.

Verification: Customer care will verify claims within 72 business hours.

Collection: Once verified as genuine, Cutiglow will arrange for product collection.

Packaging: Customers must pack the product in its original manufacturer’s packaging.

Refund Timeline: Refunds will be completed within 30 days from the date of reverse pickup (if necessary).

A Deduction of 9% of the Invoice or Order Values shall be applicable for All Cancellations.

Refund Process

• Refunds for eligible returns or cancellations will be processed through the original payment method used, except for cash payments made under Pay on Delivery.
• Refunds cannot be issued to third-party accounts; the account name must match the Cutiglow.in account holder's name.
• Refund requests must be initiated via the cancellation button in the Cutiglow.in app.
• Requests regarding delays, advice quality, treatment efficacy, or health outcomes will not be entertained.
• Refund requests submitted beyond 6 months from cancellation or return dates will not be processed unless determined at Cutiglow.in's discretion.
• Refunds will typically be processed within 15 working days from receipt of the request.

Policy Changes:

 

Cutiglow.in reserves the right to modify or implement a new pricing structure prior to billing for initial or future payments.

For any inquiries or assistance, please reach out to us at cutiglowcare@gmail.com.