# CANCELLATION POLICY
## Cancellation of Product
Customers may cancel their orders before the order reaches the **“Quality Check”** status.
### Prepaid Orders
#### Before Quality Check
- Cancellations will incur a **3% deduction** of the invoice or order value (whichever is higher) towards payment processing charges.
- An additional **10% cancellation fee** will be applied.
#### After Quality Check
Cancellations are allowed but may incur deductions for:
- Logistics charges, including forward and return shipping.
- Restocking fees, where applicable.
Any applicable deductions will be communicated to the customer before processing the cancellation.
### Cash on Delivery (COD) Orders
Customers may cancel their orders before they are processed and reach the **“Quality Check”** stage.
Cancellations after the **“Quality Check”** status or refusal to accept delivery may result in restrictions or removal of future Cash on Delivery (COD) privileges.
## Policy Changes
**CutiGlow** reserves the right to modify or update this Cancellation Policy, including applicable charges, subject to applicable law. Changes will be published on this page when applicable.
This store is powered by **Shopify**, which provides the platform used to operate our online store. Policy updates will be reflected on this page whenever applicable.
## Contact Us
For any queries related to order cancellations, please contact us:
**Email:** cutiglowcare@gmail.com
**Phone:** +91 6355068030
**Address:** No.18, 1st Main Cross, Near Wipro Park, Opposite Ambur Biryani, 1st Block Koramangala, Bengaluru, Karnataka 560034, India.