RETURN & REFUND POLICY

At CutiGlow, we strive to provide the best quality products to our customers. Please read our Return & Refund Policy carefully before making a purchase.

Returns

Please note that skincare, cosmetic, personal care, and wellness products, once sold, cannot be returned. Due to hygiene, safety, and quality concerns, we are unable to accept returns of opened or used products.

Refunds (If Applicable)

Refunds are generally not applicable once an order has been delivered. We do not offer refunds for products after they have been shipped and successfully received by the customer, except in cases of damaged or defective items verified by our team.

Late or Missing Refunds

If a refund has been approved and issued but has not yet been received, please follow these steps:

  • Check your bank account again.

  • Contact your credit card provider, as it may take some time before your refund is officially posted.

  • Contact your bank, as processing delays may occur.

If you have completed all the above steps and still have not received your refund, please contact us:

Email: cutiglowcare@gmail.com
Phone: +91 6355068030

Sale Items

  • Only regular-priced items may be eligible for refunds, where applicable.

  • Sale, promotional, discounted, or clearance items are non-refundable, except where required by applicable law.

Exchanges

We replace items only if they are defective, damaged, or received in the wrong condition.

To Request an Exchange

  • Email us at cutiglowcare@gmail.com.

  • Provide clear photographs of the product.

  • Provide a complete unboxing video showing the package opening and the product's condition.

Important

An unboxing video is mandatory for exchange requests. The video must be continuous and unedited, without pauses, cuts, or modifications.

Exchange requests will be reviewed and verified by our team.

Exchange Address

Once your exchange request is approved, send the product to:

CutiGlow
No.18, 1st Main Cross, Near Wipro Park, Opposite Ambur Biryani,
1st Block Koramangala, Bengaluru, Karnataka 560034, India.

Delivery times for exchanged products may vary depending on your location and product availability.

Return Shipping Costs

  • Customers are responsible for return shipping costs, except where applicable law requires otherwise.

  • Original shipping fees are non-refundable unless required by applicable law.

  • If a refund is approved, return shipping charges may be deducted from the refund amount where permitted by applicable law.

Return Address

All approved return shipments should be sent to the following address, subject to prior approval:

CutiGlow
No.18, 1st Main Cross, Near Wipro Park, Opposite Ambur Biryani,
1st Block Koramangala, Bengaluru, Karnataka 560034, India.

Please contact us before sending any product back.

Shopify Platform

This website is powered by Shopify, which provides the platform used to operate our online store and process orders and transactions.

CONTACT US

If you have any questions or need assistance, please contact us:

Email: cutiglowcare@gmail.com
Phone: +91 6355068030
Address: No.18, 1st Main Cross, Near Wipro Park, Opposite Ambur Biryani, 1st Block Koramangala, Bengaluru, Karnataka 560034, India.