Shipping policy
# SHIPPING POLICY
At CutiGlow, we aim to provide seamless shipping services through our trusted third-party courier partners. Below is our detailed shipping policy, covering shipping timelines, delivery, returns, and refunds.
## General Shipping Information
We ship products domestically across India using reliable third-party courier services. Once your order is processed, shipping times may vary depending on your location and unforeseen circumstances such as weather conditions, holidays, or strikes.
**Order Cut-Off Time:** 5:00 PM IST
**Handling Time:** Orders are typically processed within 1–3 business days (Monday to Saturday). Please allow additional time during peak seasons or holidays.
**Delivery Time:** After handling, the estimated delivery time is 3–15 business days (Monday to Saturday), depending on your location. Remote or rural areas may experience longer delivery times.
**Shipping Delays:** While we strive to meet estimated delivery timelines, delays may occur due to courier-related issues or circumstances beyond our control. We will notify you of significant delays where possible.
**Tracking Information:** Once your order is shipped, you will receive a tracking number via email. Tracking updates may take 24–48 hours to appear.
## Shipping Costs
- **Standard Shipping:** ₹40 for orders below ₹500.
- **Free Shipping:** Available on orders above ₹500.
- **Cash on Delivery (COD) Charges:** A flat fee of ₹40 applies to COD orders, regardless of the order value.
- **International Shipping:** We currently ship only within India.
## Shipping to Multiple Addresses
We currently do not support shipping to multiple addresses in a single order. Please place separate orders for different delivery addresses.
## P.O. Box and APO/FPO Addresses
We do not deliver to P.O. Box or APO/FPO addresses. Please provide a complete residential or business address.
## Damaged or Defective Products
We take care to package products securely. However, if your order arrives damaged or defective, please follow these steps:
- Email us at **cutiglowcare@gmail.com** within 48 hours of delivery.
- Include your order number and clear photographs of the product and its packaging.
- Once the issue is verified, we will arrange a replacement, subject to verification and availability.
**Important:**
- Replacement requests must be submitted within 7 days of delivery.
- The resolution process may take up to 30 days, depending on the circumstances.
## Returns and Refunds
We want you to be satisfied with your purchase.
### Return Eligibility
- Return requests are accepted within 14 days of delivery.
- Products must be unused, in their original packaging, and in the same condition as received.
- Products must meet the applicable return eligibility requirements.
### Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a verified damaged or defective product or applicable law requires otherwise.
- Original shipping fees are non-refundable unless otherwise required by applicable law.
### Return Address
**CutiGlow**
No.18, 1st Main Cross, Near Wipro Park, Opposite Ambur Biryani,
1st Block Koramangala, Bengaluru, Karnataka 560034, India.
### Refund Processing
- Returned products will be inspected after receipt.
- Approved refunds are generally processed within 7–10 business days after approval.
- Refunds will be credited to the original payment method, where applicable. Actual crediting time may depend on the payment provider or bank.
## Exchanges
Exchanges are accepted only for damaged or defective products, subject to verification.
- Contact us within 7 days of delivery at **cutiglowcare@gmail.com**.
- Include your order number and clear photographs of the issue.
- Replacement or exchange delivery times depend on your location and product availability.
## Non-Returnable Items
The following items are not eligible for return unless they arrive damaged, defective, incorrect, or applicable law requires otherwise:
- Gift cards.
- Sale or clearance items.
- Perishable goods.
## Lost or Stolen Packages
If your order is marked as delivered but you have not received it:
- Check with neighbours or household members.
- Contact the courier service using the tracking details.
- Contact CutiGlow at **cutiglowcare@gmail.com** for assistance.
We will help investigate delivery issues with the courier. Any resolution will be handled in accordance with the circumstances and applicable law.
## Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
- Incorrect or incomplete addresses may cause delays, failed deliveries, or returned shipments.
- Additional shipping charges may apply when a shipment must be re-sent due to incorrect customer-provided information, subject to applicable law.
## Contact Us
For questions regarding shipping, delivery, returns, refunds, or orders, please contact us:
**Email:** cutiglowcare@gmail.com
**Phone:** +91 6355068030
**Address:** No.18, 1st Main Cross, Near Wipro Park, Opposite Ambur Biryani, 1st Block Koramangala, Bengaluru, Karnataka 560034, India.